top of page
SELECTED PUBLICATIONS
Salesforce Experience Blog (2021)
Conversation Design is the Future of UX
Springer Studies in Conversational UX Design (2018)
Conversational Style: Beyond the nuts and bolts of conversation
IVA Conference Proceedings (2016)
An exploratory study toward the preferred conversational style for compatible virtual agents
Linguistica LII (2012)
Say What? (笑): The representation of laughter as a contextualization cue in online Japanese discourse
SELECTED PRESENTATIONS
VOICE22 Main Stage Keynote
The Next Wave of Conversation Design
RASA-L3-AI (2021)
Conversation Design: The Salesforce Way
Chatbot Conference Online (2021)
Conversation Design Best Practices for Customer Service
TrailheaDX 2019
Creating Natural, Trustworthy Einstein Bots in 10 Easy Steps
SELECTED INTERVIEWS
Effective AI Prompts for Better Results with Greg Bennett
Interview with The Future of Content Podcast
PIVOT
【日本は世界的な生成AI競争に勝てるのか】「優れた成果を上げる準備ができている」／日本文化がAI競争に有利な理由／元Salesforceエンジニア グレッグ・ベネット
Salesforce Developers Podcast
AI Conversations with Greg Bennett
MoneyFM 89.3 Singapore (2020)
Mind Your Business: Building human-like chatbots with empathy
bottom of page