PUBLICATIONS | Greg Bennett

SELECTED PUBLICATIONS

Salesforce Experience Blog (2021)

Conversation Design is the Future of UX

Springer Studies in Conversational UX Design (2018)

Conversational Style: Beyond the nuts and bolts of conversation

IVA Conference Proceedings (2016)

An exploratory study toward the preferred conversational style for compatible virtual agents

Linguistica LII (2012)

Say What? (笑): The representation of laughter as a contextualization cue in online Japanese discourse

RASA-L3-AI (2021)

Conversation Design: The Salesforce Way

Chatbot Conference Online (2021)

Conversation Design Best Practices for Customer Service

Linguistic Society of America Summer Institute (2015)

Say What Again? (笑) - The Interface Constraint and the representation of laughter in Japanese Twitter discourse

Racing Language, Languaging Race at Stanford University (2012)

The WWII Japanese-American Internment Narrative: A critical discourse analysis of passivization and its function in three corpora

VUX World (2020)

Salesforce on conversation design: VUX World Live with Greg Bennett

MoneyFM 89.3 Singapore (2020)

Mind Your Business: Building human-like chatbots with empathy

CoCoHub Taking Turns Podcast (2020)

Taking Turns Ep005: Greg Bennett

Salesforce Admins Podcast (2018)

Designing Your First Bot with Greg Bennett