SELECTED PUBLICATIONS

Salesforce Experience Blog (2021)
Salesforce Experience Blog (2021)

Conversation Design is the Future of UX

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Springer Studies in Conversational UX Design (2018)
Springer Studies in Conversational UX Design (2018)

Conversational Style: Beyond the nuts and bolts of conversation

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IVA Conference Proceedings (2016)
IVA Conference Proceedings (2016)

An exploratory study toward the preferred conversational style for compatible virtual agents

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Linguistica LII (2012)
Linguistica LII (2012)

Say What? (笑): The representation of laughter as a contextualization cue in online Japanese discourse

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SELECTED PRESENTATIONS

RASA-L3-AI (2021)
RASA-L3-AI (2021)

Conversation Design: The Salesforce Way

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Chatbot Conference Online (2021)
Chatbot Conference Online (2021)

Conversation Design Best Practices for Customer Service

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Linguistic Society of America Summer Institute (2015)
Linguistic Society of America Summer Institute (2015)

Say What Again? (笑) - The Interface Constraint and the representation of laughter in Japanese Twitter discourse

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Racing Language, Languaging Race at Stanford University (2012)
Racing Language, Languaging Race at Stanford University (2012)

The WWII Japanese-American Internment Narrative: A critical discourse analysis of passivization and its function in three corpora

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SELECTED INTERVIEWS

VUX World (2020)
VUX World (2020)

Salesforce on conversation design: VUX World Live with Greg Bennett

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MoneyFM 89.3 Singapore (2020)
MoneyFM 89.3 Singapore (2020)

Mind Your Business: Building human-like chatbots with empathy

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CoCoHub Taking Turns Podcast (2020)
CoCoHub Taking Turns Podcast (2020)

Taking Turns Ep005: Greg Bennett

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Salesforce Admins Podcast (2018)
Salesforce Admins Podcast (2018)

Designing Your First Bot with Greg Bennett

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