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SELECTED PUBLICATIONS

Salesforce Experience Blog (2021)
Conversation Design is the Future of UX

Springer Studies in Conversational UX Design (2018)
Conversational Style: Beyond the nuts and bolts of conversation

IVA Conference Proceedings (2016)
An exploratory study toward the preferred conversational style for compatible virtual agents

Linguistica LII (2012)
Say What? (笑): The representation of laughter as a contextualization cue in online Japanese discourse
SELECTED PRESENTATIONS

VOICE22 Main Stage Keynote
The Next Wave of Conversation Design

RASA-L3-AI (2021)
Conversation Design: The Salesforce Way

Chatbot Conference Online (2021)
Conversation Design Best Practices for Customer Service

TrailheaDX 2019
Creating Natural, Trustworthy Einstein Bots in 10 Easy Steps
SELECTED INTERVIEWS

Effective AI Prompts for Better Results with Greg Bennett
Interview with The Future of Content Podcast

PIVOT
【日本は世界的な生成AI競争に勝てるのか】「優れた成果を上げる準備ができている」/日本文化がAI競争に有利な理由/元Salesforceエンジニア グレッグ・ベネット

Salesforce Developers Podcast
AI Conversations with Greg Bennett

MoneyFM 89.3 Singapore (2020)
Mind Your Business: Building human-like chatbots with empathy
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