9 Tips to Design Conversational Style for Your Bot

References

Davidson, J. (2016, July 27). Facebook Messenger chatbot, Joy, wants to help people improve

their mental health [Web log post]. Retrieved October 25, 2017, from

https://themighty.com/2016/07/facebook-messenger-chatbot-joy-wants-to-help-improve-mental-health/

 

Nordquist, R. (2017a). Discourse marker - definition and examples. Retrieved from

https://www.thoughtco.com/discourse-marker-or-dm-1690463

 

Nordquist, R. (2017b). Linguistic and conversational repairs. Retrieved from

https://www.thoughtco.com/repair-speech-1692044

 

Sacks, H., Schegloff, E.A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for

conversation. Language(50), pp.696-735.

 

Schiffrin, D. (1987). Discourse markers. Cambridge: Cambridge University Press.

 

Tannen, D. (1981). Talking New York: It’s not what you say; it’s the way that you say it. New

York, pp. 30-33.

 

Tannen, D. (1984). Conversational style: analyzing talk among friends. New York: Oxford

University Press.

 

Tannen, D. (1986). That’s not what I meant! How conversational style makes or breaks

relationships. New York, NY: William Morrow Paperbacks.

© 2019 by GREG BENNETT

  • LinkedIn Clean Grey
  • Twitter Clean Grey