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Dreamforce 2018
Dreamforce 2018

Presenting linguistic and chatbot product research (including a Dragonball Z reference!) in the Einstein Theater at DF18.

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Presumptive Design (May 2016)
Presumptive Design (May 2016)

Collaborating with another UX researcher in Leo Frishburg's Presumptive Design method workshop.

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The UX Linguist

Design—for the user, through the user.

I believe that the core of user experience lies in the intersection of language and culture. I am endlessly fascinated and inspired by the ways language reveals user values. I draw from linguistics and ethnography in my research to elicit findings that cultivate empathy and drive design with purpose.

RECENT WORK

 

The story of my recent volunteer project for easing the FAFSA experience for second language speakers of English using chatbots can be found here.

FAVORITE QUOTE

 

"Language is not just a system;

it is a practice."

 

Penelope Eckert

Professor, Stanford University