The UX Linguist
Design—for the user, through the user.
I believe that the core of user experience lies in the intersection of language and culture. I am endlessly fascinated and inspired by the ways language reveals user values. I draw from linguistics and ethnography in my research to elicit findings that cultivate empathy and drive design with purpose.
The recording of my Dreamforce 2018 talk, "Design a Natural Bot Conversation in 10 Steps," is now available online! Check it out for a step-by-step guide to designing a great chatbot dialog using the
Einstein Bot Builder.
"Language is not just a system;
it is a practice."
Professor, Stanford University
"Greg has only been working in User Research for a short amount of time,
but is one of the most excited and fastest-learning people I've worked
with. Not to mention his qualitative
chops are top notch!"
UX Design Researcher, U.S. Bank